Prohibited conduct.
REKKN exists to maintain an accurate, evidence-backed trust record. The following conduct undermines that mission and is strictly prohibited:
- Fabricated evidence. Submitting doctored, forged, or manufactured receipts, screenshots, correspondence, or other documentation.
- Impersonation of businesses or individuals. Filing reports or responding to claims while posing as someone you are not.
- Extortion or threats. Using the platform to coerce a business or individual — for example, “remove this or else” — or threatening to file false reports unless demands are met.
- Off-topic attacks or harassment. Reports that contain personal attacks, discriminatory language, or content unrelated to the actual transaction or business conduct.
- Coordinated fake submissions. Organizing or participating in campaigns to artificially inflate or deflate a business’s trust record through multiple fraudulent reports.
- Spam or duplicate submissions. Filing the same claim multiple times, submitting bulk reports without legitimate basis, or flooding the system with frivolous content.
Enforcement actions.
When violations are confirmed, REKKN takes graduated enforcement action proportional to the severity and pattern of the conduct:
- Content removal with visible reason category. The violating content is removed from the public record. A visible label indicating the reason category (e.g., “Removed: Fabricated evidence”) replaces the original content. Removals are never silent.
- Account suspension for repeat violations. Users who violate this policy more than once receive a time-limited account suspension. The duration scales with the number and severity of prior violations.
- Permanent ban for severe violations. Fraud, extortion, coordinated fake campaigns, and other severe abuses result in permanent account termination and revocation of the user’s RK number.
Removal reason categories.
Every removal is tagged with one of the following reason categories. These categories are visible internally and referenced in notifications to affected parties:
- Fabricated evidence
- Impersonation
- Extortion / threat
- Off-topic / harassment
- Duplicate / spam
- Legal compliance
Due process.
Every enforcement action follows a defined due process to ensure fairness and accountability:
- All removals are logged in the internal audit trail. Every removal, the reason category, the reviewer, and the timestamp are permanently recorded.
- Affected parties are notified. Both the reporter and the business are informed when content is removed, including the reason category.
- Removed records show “Removed for policy violation.” Content is never silently deleted. The public record reflects that a submission existed and was removed, along with the reason category.
- Removal decisions can be appealed. Any party affected by a removal can appeal the decision through the standard appeal process. Appeals are reviewed by a different reviewer than the one who made the original decision.
Our commitment
REKKN is committed to maintaining the integrity of its trust records. We enforce these rules equally for consumers and businesses.